Paws & Pickups — Terms of Service & Liability Waiver

Effective Date: September 2026

Legal Entity: Ridge & River Group, LLC DBA Paws & Pickups

State of Operation: Tennessee

1. Acceptance of Terms

By scheduling, booking, or receiving services from Paws & Pickups ("we," "us," or "our"), you ("Client") agree to this Terms of Service & Liability Waiver ("Agreement"). This Agreement governs all services provided, including pet waste removal, deodorizer treatments (if applicable), and related offerings.

2. Services Provided

Paws & Pickups provides pet waste removal services ("Services") at the Client's property, which may include:

• Routine pet waste pickup (weekly, twice-weekly, or bi-weekly)

• One-time or seasonal cleanings (events, spring cleaning, or move-in/move-out)

• Bagging and disposal of waste in eco-friendly bags, following local regulations

• Optional deodorizer treatments (coming soon)

3. Service Access

The Client must ensure safe, unobstructed access to the service area on scheduled service days.

• Gates must be unlocked, or access codes/instructions provided prior to arrival.

• Aggressive or fearful dogs must be secured or brought inside.

• Clients do not need to be home, provided the yard is accessible.

• If we cannot access the property due to locked gates, unsafe conditions, or other obstructions, the visit will still be charged in full (see Section 9), and we will make reasonable efforts to contact the Client to reschedule.

4. Initial "First Scoop" Fee

A one-time "first scoop" fee applies to every new subscription Client and is added to the first month's charges. One-time or seasonal cleanings are not subject to the first scoop fee. After the initial cleanup, the Client is placed on their selected subscription plan.

5. Scheduling & Frequency

Recurring services (weekly, twice-weekly, or bi-weekly) occur on a set day each cycle. If a scheduled service falls on a major holiday, we will reschedule within the same week when possible.

6. Weather & Rescheduling

We work in most weather conditions, including light rain. In cases of severe weather (such as thunderstorms, snow, flooding, or other unsafe conditions), services will be rescheduled within 24–48 hours. Paws & Pickups reserves the right to determine when conditions are unsafe for staff or pets.

7. Payment Policy

• Payment is due in advance of service.

• Recurring services are billed automatically on a monthly basis.

• Accepted payment methods include debit/credit card, ACH, or other approved digital methods processed securely through our third-party payment provider.

• Late or declined payments that remain unresolved for more than 7 days may result in service being paused until payment is received.

8. Cancellations & Refunds

• Clients may cancel or reschedule an individual visit up to 24 hours before a scheduled service without penalty.

• Cancellations made within 24 hours of a scheduled service or subscription may still be charged in full.

• To cancel a subscription, the Client must contact Paws & Pickups directly to request cancellation or through the online portal. 

• Subscriptions are billed monthly in advance, and cancellations take effect at the end of the billing period.

9. Missed Service Policy

If our team cannot access the property due to locked gates, blocked areas, or unrestrained pets, the service will be marked as completed and billed accordingly. We will make reasonable attempts to contact the Client to explain and to reschedule.

10. Waste Disposal

All waste is bagged and removed from the property unless otherwise agreed. We use eco-friendly, leak-proof bags and dispose of waste in accordance with local Tennessee regulations.

11. Health & Safety

• We request that all dogs using the yard are current on vaccinations.

• Please notify us if your pets have contagious conditions or if waste may have been exposed to harmful substances.

• Our tools are sanitized between visits to help provide a safe environment for pets and families.

12. Waiver of Liability & Release

By accepting this Agreement, the Client acknowledges and agrees:

• Animal waste is inherently hazardous. Paws & Pickups cannot guarantee the complete elimination of bacteria, parasites, or odor.

• Paws & Pickups is not responsible for damage to lawns, landscaping, or property occurring during the normal course of service.

• Paws & Pickups is not responsible for damage or injury caused by unmarked or preexisting hazards, such as broken gates, sharp objects, or unsafe terrain.

• Paws & Pickups is not liable for injuries, illnesses, or losses to pets or persons related to animal waste or to yard conditions outside our control, except in cases of gross negligence or willful misconduct.

• Deodorizer products, when used, are eco-safe and pet-friendly; Paws & Pickups is not responsible for allergic or environmental reactions to such products.

• The Client releases and holds harmless Paws & Pickups, its owners, employees, and contractors from all claims arising from preexisting property conditions or the ordinary provision of Services.

13. Service Satisfaction

If you are dissatisfied with a service, please contact us within 24 hours so we can promptly address and correct the issue. We stand behind the quality of our work.

14. Termination of Service

Either party may terminate recurring service at any time with written notice. Services already performed are non-refundable, and any outstanding balances must be paid before termination is finalized. Customers may also cancel their subscription through the online portal.

15. Service Area

Paws & Pickups currently serves Cleveland, Tennessee and surrounding communities. Service availability may vary by location.

16. Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Tennessee. Any disputes shall be handled in the courts of Bradley County, Tennessee.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

18. Updates to This Agreement

We may update this Agreement from time to time. Updates will be posted on this page with a new effective date.

19. Contact Information

Paws & Pickups Ridge & River Group, LLC Cleveland, Tennessee hello@pawsandpickups.com 423-299-3030

Agreement Acknowledgment

By booking or submitting payment through Paws & Pickups, the Client acknowledges that they have read, understood, and agree to be bound by this Terms of Service & Liability Waiver.

By checking the acceptance box or proceeding with payment, the Client provides their electronic signature and consents to all terms contained herein. This digital acceptance is legally binding in accordance with the Tennessee Uniform Electronic Transactions Act (T.C.A. § 47-10-101 et seq.).