Privacy Policy
Effective Date: August 25, 2025
Your privacy is very important to us. This Privacy Policy explains how Paws & Pickups (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website and services.
Information We Collect
We may collect the following information when you sign up or use our services:
Name, address, email address, and phone number
Pet information (name, breed, birthday, and special instructions)
Service details (frequency, gate codes, scheduling preferences)
Payment details (processed securely through third-party providers such as Stripe or Square — we do not store full card numbers on our servers)
Website usage data, such as cookies or analytics information (to improve site performance and user experience)
How We Use Information
We use the information we collect to:
Provide and manage pet waste removal services
Process payments and manage subscriptions
Communicate with you about scheduling, service updates, and billing
Send occasional promotional offers (you may opt out at any time)
Improve our website and customer experience
Sharing of Information
We do not sell or rent your personal information. We may share your information only with:
Payment processors (e.g., Stripe, Square) to process billing securely
Service providers who help us operate our website or business (under confidentiality agreements)
Legal authorities if required to comply with applicable laws
Data Retention
We will only retain personal information as long as necessary to provide services and meet legal or business requirements.
Security
We use reasonable safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or modification. Sensitive payment data is handled by secure third-party processors and not stored directly by us.
Cookies & Tracking
Our website may use cookies and analytics tools to improve functionality and understand visitor activity. You can disable cookies in your browser settings if you prefer.
Your Rights
You have the right to:
Access and update your personal information
Request the deletion of your information
Opt out of promotional emails at any time (unsubscribe link provided)
Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from individuals under 18.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a new effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
423-299-3030
Cleveland, TN